WestJet pauses non-reclining seats on Boeing 737 fleet after backlash

WestJet has suspended the planned installation of non-reclining seats across 43 of its Boeing 737 aircraft, restricting the new cabin configuration to 22 jets following negative reactions from employees and passengers.

The Canadian carrier had announced in September a reconfiguration plan to add an additional row and segment the cabin into distinct categories, with certain seats offering greater legroom and priced at a premium.

The proposed changes drew criticism for reducing legroom and introducing fees for features such as reclining seats, prompting concerns about comfort especially among taller passengers and those with mobility needs.

Employee unions argued that the new layout would increase passenger frustration and make crew rest more difficult, while some passengers highlighted challenges related to transporting car seats and pets, according to local media CBC.

According to Robert Antoniuk, WestJet’s vice president, “the new configuration will be implemented in only 22 aircraft, for now.” Samantha Taylor, director of guest experience, stated, “The layout for our refreshed cabin meets the diverse preferences of our guests.”

WestJet’s initial plan included 12 premium seats and 36 extended comfort seats per reconfigured aircraft, aligning with broader industry moves to boost ancillary revenue from baggage fees, pre-selected seats, and onboard food sales.

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